Register For An Account
Start by making sure you have an online account. The site won't let you make a second one with the same email address, so don't worry about that!
Reset Your Password
If you're sure you've already registered for an online account, then the first thing to try is resetting your password using the Forgot Password function
www.westone.com/forgot-password
Password Token Is Mismatched
If you get an error that says Password Token Is Mismatched, that means the reset password link you received is either expired, or you've requested two of them and the one you're using is out of date. Try using the newest link, or just request a new one.