Earmold Orders
Ordering a new hearing instrument or hearing protection earmold can be easy, and if you get stuck our experts are here to help.
An earmold order should be mailed to our office in Colorado Springs along with a completed order form. Westone provides appropriate packaging and shipping labels if needed.
Call us with any questions or to request boxes, order forms, or shipping labels
1-800-525-5071
M-F 7:00 am - 4:30pm MST
Earpiece Remake Policy
We will remake an earpiece at no additional charge if it breaks within one year due to failure of materials or workmanship. In addition, we will remake an earpiece within 90 days of the invoice date under the following circumstances:
- We made a manufacturing error
- An earpiece allows feedback or does not fit properly. Please note that open style earpieces are not guaranteed against feedback
No-charge remakes are not available under the following circumstances:
- Incorrect information is supplied on the order form
- Feedback or fit problems arise after 90 days from the original invoice date
- The earpiece is lost or mishandled
- The earpiece was lost in the mail
- A new style is needed due to a change in the hearing instrument
- Decision to fit the other ear is made
- Patient has pulled out tubes resulting in a torn mold
- Occlusion
- Vent change
- Color change
If a color, style or material change is requested on a remake, a bench fee will be charged.
| Earpiece Shipping | One Way | Round Trip |
| United States Postal Service | $0 | $0 |
| Priority Overnight (10:30 AM) | $25.95 | $51.90 |
| Standard Overnight (3:00 PM) | $19.95 | $39.90 |
| 2-Day (4:30 PM) | $14.75 | $29.50 |
| 3-Day (4:30 PM) | $12.75 | $25.50 |
Important Notes
- Shipping charges apply on all remakes.
- All earpiece shipments made to a residential address will be billed an additional $3.75 more than corresponding commercial rates.