You are able to view and pay your invoices online using our Dealer Payment Portal.
We are using a second system to process payments at this time but are working to integrate everything into one place. Until then you will need to create a separate payment account using your Westone account number and your 5-digit billing zip code from your printed or emailed invoice.
*Please note all leading zeros and correct ordering of alpha-numeric accounts is important. See your billing documentation for full and correct formatting. Other important notes are found at the bottom of this page.
Step 1
You can create a dedicated LOGIN with your email from the Enroll link or during payment processing. A dedicated LOGIN will allow you to receive prompt automated billing notifications as well as past due / pending due messages. You are NOT required to create a LOGIN to use the system. PAY NOW will always allow you to pay with just your Account and Zip code.
Step 2
Your Account Dashboard summaries open Westone invoices and allows you to Pay All as well as drill into specific invoices with “View all Items” and see historical payments in a compact presentation. You can view a simplified invoice version within the item detail. You do need to add a Payment Method (card details) to process any payment.
Step 3
Pay My Bills and View all Items will present you with a detail of open invoices, credit memos, etc. As this system is primarily an alternate Payment path, it will not detail payments made directly with Westone. However, payments processed by other methods will partially or completely pay OPEN invoices and those will drop off / show remaining balances in normal course.
Important Notes
- Westone Customer Service agents do not have direct access to assist your use of this system. There are numerous help pop-ups, and the system is built to industry standards for PCI Compliance, Encryption and Tokenization of all your data. Westone does NOT have access to your payment card details and cannot help you process payments. We can, of course, look into any problems you are experiencing. Please email payportal@westone.com.
- Normal document availability in the Portal is one business day from posting. Payments made within the system must be processed by the card processor, then by our banking institution and finally presented to Westone for application in our system which then updates the Portal. It can take up to three business days before your payment will reflect at the invoice level in this system. Your processed payments will always be present in the Portal. Paid invoices will still show open amounts until the update applies.
- Only US Customers, US Payment cards and US Banking systems are supported at this time.
- ACH / Bank account payment methods are not yet available in this system – Coming in the near future!